At jiligem, your privacy is taken seriously. This page explains exactly what personal data we collect, why we collect it, how it is used, and what rights you have as a player based in the Philippines. Please read this carefully before creating an account.
Last updated: 2025. This Privacy Policy applies to all users of the jiligem platform, including visitors and registered players in the Philippines. By using our platform, you consent to the data practices described here.
When you register for an account on jiligem, we collect the personal details you submit through the registration form. This includes your full name, date of birth, email address, mobile number, and preferred payment details. We also collect any documents you submit for identity verification purposes, such asa government-issued ID, passport, or utility bill. This information is required to comply with Philippine anti-money laundering regulations and to verify that you meet the minimum age requirement of 21 years. Without this information, we are unable to activate your account or process withdrawals. All documents submitted are stored securely and accessed only by authorised personnel for verification purposes.
When you visit or use the jiligem platform, certain technical data is collected automatically by our systems. This includes your IP address, browser type and version, device type, operating system, referring URL, pages visited, session duration, and in-game activity logs. This data helps us maintain platform security, detect suspicious login attempts, and improve the overall user experience for players in the Philippines. Automatic data collection also allows us to identify and resolve technical issues quickly so that gameplay remains smooth and uninterrupted. We do not use this data to build advertising profiles or share it with third-party marketing networks.
All deposits and withdrawals on jiligem are processed in Philippine pesos (PHP). When you make a financial transaction, we record the amount, date, time, payment method, and transaction reference number. We do not store full card numbers or complete bank account credentials on our servers — payment processing is handled through secure, encrypted channels. Transaction records are retained for a minimum period required by Philippine financial regulations and may be reviewed during account verification or dispute resolution. If you have questions about a specific transaction, you may contact us using the email address listed in the footer of this page.
The personal data we collect is used exclusively for the purposes of operating and improving the jiligem platform. Specifically, we use your information to verify your identity, process deposits and withdrawals, provide customer support, send account-related notifications, and comply with our legal obligations under Philippine law. We may also use aggregated, anonymised data to analyse platform usage trends and improve game offerings. We will never sell your personal data to third parties, and we will never use your information for purposes that are incompatible with those stated in this Privacy Policy. Any marketing communications we send will be limited to platform updates and promotions directly related to your jiligem account, and you may opt out at any time.
jiligem does not sell, rent, or trade your personal information to any third party for commercial purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and IT infrastructure providers, but only to the extent necessary for them to perform their services. All third-party service providers are contractually required to handle your data in accordance with applicable Philippine data protection laws. We may also disclose your information to government authorities or law enforcement agencies if required to do so by law, court order, or regulatory directive. In the event of a business transfer or merger, your data may be transferred to the successor entity, and you will be notified of any such change.
We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law and our internal compliance policies. Account records, transaction histories, and identity verification documents are typically retained for a minimum of five years following account closure, in line with anti-money laundering requirements. If you request deletion of your account, we will remove or anonymise data that is no longer required for legal or regulatory purposes. Certain data may be retained in anonymised form for statistical and analytical purposes even after your account is closed. You may submit a data deletion request by contacting us at the email address provided in the footer of this page.
The jiligem platform uses cookies and similar technologies to maintain your session, remember your preferences, and ensure the platform functions correctly on your device. Session cookies are deleted when you close your browser, while persistent cookies may remain on your device for a set period to improve your return experience. We do not use third-party advertising cookies or cross-site tracking technologies. You may configure your browser to block or delete cookies, but doing so may affect the functionality of certain platform features. By continuing to use the platform after being informed of our cookie practices, you consent to the use of cookies as described here.
We implement industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, access controls that restrict data access to authorised personnel only, and regular security audits of our systems. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security, and you are encouraged to use a strong, unique password for your jiligem account and to keep your login credentials confidential. If you suspect that your account has been compromised, please contact us immediately.
As a player based in the Philippines, you have rights under the Data Privacy Act of 2012 (Republic Act No. 10173) with respect to your personal data. These rights include the right to be informed about how your data is used, the right to access a copy of the personal data we hold about you, the right to correct inaccurate or incomplete data, and the right to request erasure of data that is no longer necessary for the purposes for which it was collected. You also have the right to object to the processing of your data in certain circumstances and the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact us using the email address shown in the footer of this page, and we will respond within the timeframe required by applicable law.
The jiligem platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has registered an account or submitted personal data, we will immediately suspend the account and delete the associated data. Parents and guardians who believe that a minor may have accessed the platform are encouraged to contact us immediately so that we can take appropriate action. We take our responsibility to prevent underage access seriously and continuously review our age verification processes.
jiligem reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable Philippine law. When material changes are made, we will notify registered users via the platform or by email where practicable, and the updated policy will be posted on this page with a revised effective date. Your continued use of the platform after any changes have been posted constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your personal information.
A quick summary of what you are entitled to as a jiligem player in the Philippines.
You may request a copy of all personal data we hold about your account at any time. We will provide this within the period required by Philippine law.
If any of your personal details on file are inaccurate or out of date, you have the right to request a correction and we will update our records promptly.
You may request deletion of personal data that is no longer necessary, subject to our legal retention obligations under Philippine anti-money laundering rules.
In certain circumstances you may object to the processing of your personal data, including for direct marketing purposes. We will honour valid objections without delay.
You are entitled to clear, transparent information about how your data is collected and used. This Privacy Policy is our commitment to that transparency.
If you believe your data rights have been violated, you may lodge a complaint with the National Privacy Commission of the Philippines at any time.
If you have any concerns about how jiligem handles your personal data, or if you would like to exercise any of your data rights, visit our FAQ page or log in to your account to manage your preferences directly.